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These measures will be in place at all re-opened ODEON cinemas for the safety, wellbeing and enjoyment of guests:
1. A SAFER SPACE
- We’re limiting the number of seats for sale for each film and guaranteeing unoccupied seats between parties to meet social distancing requirements;
- We’re staggering the show start times to reduce queues and operating safe queuing measures with floor markings and cinema host support;
2. SAFER BUYING
- We recommend you book online for a contactless experience with all ticket checks conducted visually only;
- We’re offering a range of pre-packaged food and drinks, with contactless till payments;
3. ENHANCED CLEANING THROUGHOUT
- We’ll have more frequent and more thorough cleaning routines throughout the cinema, with extra controls in all toilet facilities;
- Stations offering sanitising gels and wipes with our compliments will be available at allocated points;
4. IN THE CARE OF A WELL-TRAINED TEAM
- All cinema teams have been trained on the new safety and hygiene measures;
- Colleagues will be equipped with personal protective equipment.
Considering the cinema closures, ODEON will be managing existing bulk vouchers in the following way:
If cinema guests pre-booked tickets online, these were refunded automatically.
Unredeemed ODEON vouchers will be managed as follows:
We have extended unredeemed e-voucher codes to enable you to have more time to use these in our cinemas, please see new expiry dates below. We encourage you to use these codes to book your tickets online as limited seating will be available.
Original expiry before 30-Sept-20 – extensions have now expired
Original expiry after 1-Oct-20 -- extended until 31-Mar-22
| Admit One e-Vouchers | ||
|---|---|---|
| Original Expiry Date | Previous Extension | New Expiry Date |
| 31/07/2020 | 31/03/2021* | 31/07/21 |
| 30/09/2020 | 28/02/2021 | 30/09/21 |
| 31/12/2020 | 30/04/2021 | 31/03/22 |
| 31/03/2021 | 31/08/2021 | 31/03/22 |
| 30/06/2021 | 30/09/2021 | 31/03/22 |
*Updated December 2020
Admit One Paper Vouchers
ODEON Cinema teams will manually accept paper vouchers as follows:
| Admit One Paper Vouchers | ||
|---|---|---|
| Original Expiry Date | Previous Extension | New Expiry Date |
| 31/03/2020 | 31/10/2020 | 30/09/21 |
| 31/07/2020 | 31/10/2020 | 30/09/21 |
| 31/12/2020 | 31/03/2021 | 30/09/21 |
| Limitless Membership e-Codes | ||
|---|---|---|
| Original Expiry Date | Previous Extension | New Expiry Date |
| 17/11/2020 | 17/03/2021 | 30/09/21 |
| 04/08/2020 | 04/02/2021 | 30/09/21 |
| 30/11/2020 | 31/03/2021 | 30/09/21 |
Active ODEON Limitless Memberships will be extended by the amount of time that members missed out on. For those memberships that expired during the closure period, ODEON will reactivate them and apply the necessary extension.
