Following government guidelines ODEON cinemas are temporarily closed. Any pre-booked online tickets will be refunded automatically.

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These measures will be in place at all re-opened ODEON cinemas for the safety, wellbeing and enjoyment of guests:

1. A SAFER SPACE

• We’re limiting the number of seats for sale for each film and guaranteeing unoccupied seats between parties to meet social distancing requirements;

• We’re staggering the show start times to reduce queues and operating safe queuing measures with floor markings and cinema host support;

2. SAFER BUYING

• We recommend you book online for a contactless experience with all ticket checks conducted visually only;

• We’re offering a range of pre-packaged food and drinks, with contactless till payments;

3. ENHANCED CLEANING THROUGHOUT

• We’ll have more frequent and more thorough cleaning routines throughout the cinema, with extra controls in all toilet facilities;

• Stations offering sanitising gels and wipes with our compliments will be available at allocated points;

4. IN THE CARE OF A WELL-TRAINED TEAM

• All cinema teams have been trained on the new safety and hygiene measures;

• Colleagues will be equipped with personal protective equipment.

Considering the cinema closures, ODEON will be managing existing bulk vouchers in the following way:

If cinema guests pre-booked tickets online, these were refunded automatically.

Unredeemed ODEON vouchers will be managed as follows:

Admit One e-Vouchers
Previous Expiry Date	New Expiry Date
31/03/2020	31/10/2020
31/07/2020	31/03/2021*
31/12/2020	31/04/2021
31/03/2021	31/08/2021
30/09/2020	28/02/2021

*Updated December 2020

Admit One Paper Vouchers

ODEON Cinema teams will manually accept paper vouchers as follows:

Admit One Paper Vouchers
Previous Expiry Date	New Expiry Date
31/03/2020	31/10/2020
31/07/2020	31/10/2020
31/12/2020	31/03/2021

Limitless Membership e-Codes
Previous Expiry Date	New Expiry Date
17/11/2020	17/03/2021
04/08/2020	04/02/2021
30/11/2020	31/03/2021

Active ODEON Limitless Memberships will be extended by the amount of time that members missed out on. For those memberships that expired during the closure period, ODEON will reactivate them and apply the necessary extension.